We regret to hear that your trip did not run as smoothly as we hoped, however, as part of our service to you, we will endeavour to assist you to gain answers to any issues or problems you experienced.
Regardless of whether the issues lie with the airline, hotel supplier, tour operator or Travel Bubble, you are required to put everything in writing and send, along with any supporting evidence, to the contact details below. This procedure must be followed in order for us to investigate why this has occurred.
You will receive an acknowledgement within 14 days and a detailed reply at a later date.
Send your fully detailed letter to:
Customer Services Manager,
Newcastle Upon Tyne,
Or Fax to:
0191 271 4075
Or e-mail to:
Please quote the lead passenger surname, booking reference & date of travel on all occasions.